Your return and refund policy is clearly written, providing transparency for your customers. Here are a few suggestions to further improve the structure and readability:

1. Return Eligibility Clarification:

   • You may want to explicitly state in the first section what customers should expect in terms of the return period. Example: “To be eligible for a return, items must be returned within 14 days of receiving your order.”

2. Language Consistency:

   • Instead of “Certain items are not eligible for return,” consider: “The following items are not eligible for return:” and provide the list with bullets or a clear format for easier reading.

3. Reinforce “Proof of Purchase” Requirement:

   • Consider moving the receipt/proof of purchase requirement closer to the beginning of the section where the returns process is outlined, to ensure that customers know they need this information before initiating the return.

4. Refund Processing Time:

   • If possible, specify the processing time for refunds. Example: “Refunds are typically processed within 5-10 business days.”

5. Late or Missing Refunds Section:

   • The section about late or missing refunds can be more concise. Example: “If you haven’t received your refund after checking with your bank or credit card company, please contact us.”

6. Shipping Costs:

   • You could clarify how non-refundable shipping costs work. For example: “Please note that return shipping costs are the responsibility of the customer and are non-refundable.”

With these minor tweaks, your policy will be even clearer and more user-friendly for your customers!